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FREQUENTLY ASKED QUESTIONS

How do I find a product on this website?

First click on the products link on the top navigation bar. You will be taken to the online store. Then click on the links of the products that you would like to browse or buy to visit the different department of the online store.

How do I place an order?

To place an order online, just click on the add to cart button followed the CHECK OUT button to start the payment process. Step by step information on how to place an online order>>

How do I pay for my products?

You can pay by cheque (make all cheques payable to World of Magnets Ltd), postal order, debit or credit card. We accept the following cards:
credit cards you can use to pay

What are the delivery charges?

UK delivery charges.
Orders Up to  20 = 2
Between 20.1 and 45 = 3
Over 45 = FREE
more information on delivery

I don't live in the UK, can you still deliver to me?

Yes, we will send your product anywhere in the world. We use air mail. Please allow up to 28 days for delivery.

How long will it take for my goods to be delivered?

If you live within the U.K, you can expect your product to be delivered within 3 working days of your order being placed. (excludes mattress covers and out of stock items). (Please note that if you pay by cheque, we have to wait for your cheque to clear before we can dispatch your goods. Therefore your goods can take up to 10 days to arrive at your doorstep.) If you live outside the U.K, Please allow up to 28 days for delivery of your goods.

What happens if I'm not at home when you deliver?

We use Royal Mail for the majority of our deliveries. If you are not in, you will be left a note to say that delivery was attempted, which will also contain full instructions about how to obtain your parcel - either by rearranging a delivery time, or by collecting the parcel from a local delivery office.

How do I return a product?

If you are unhappy with your purchase for whatever reasons, simply post it back to us in the original packaging if possible and we will issue you a full refund according to our guarantee and refund policy.

Are credit card transactions safe over the internet?

The credit card area on our site is secure. We utilise industry standard Secure Sockets Layer (SSL) technology to allow the encryption of all credit card information. This means information passed between your computer and our web site cannot be read by any third party. SSL encryption technology, used by many Internet stores similar to ourselves, virtually eliminates credit card fraud on the Internet.Read more>>


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